Wolverhampton Council backs taxi and private hire audio PANIC-SWITCH as part of revised CCTV policy
- Perry Richardson
- Mar 8
- 2 min read
Updated: Mar 9
Wolverhampton City Council is set to approve a revised taxi CCTV policy that will allow audio recording in licensed vehicles—but only when activated by a panic switch.
Following a six-week public consultation, 92% of respondents backed the measure, which is aimed at improving safety for both drivers and passengers. The move follows several violent attacks on drivers, including the fatal stabbing of Wolverhampton taxi driver Anakh Singh in 2022.
While continuous audio recording is not legal, switch-activated systems have been endorsed following a legal case involving Southampton Council. The new policy aligns with this ruling and follows Department for Transport guidance on in-vehicle recording.
Private hire and hackney carriage drivers were largely supportive, with 71% saying they were ‘very likely’ to install an audio-enabled system. The GMB union also welcomed the policy, arguing that it will not only enhance safety but also prevent false allegations that can see drivers suspended from app-based platforms.
There were objections. Some questioned whether CCTV and audio recording would actually prevent crime, while others raised concerns that activating a panic switch in front of an aggressor could escalate a situation. Despite this, the council believes the benefits outweigh the risks.
To avoid extra costs for drivers, the council will not impose additional charges for those who opt to install compliant systems. However, failure to submit proof of installation to Licensing Services will be treated as misconduct, triggering a licence review.
Legal safeguards are in place, including strict data protection rules. Signs must be displayed in vehicles to inform passengers that recording is possible, and data can only be accessed lawfully. The policy also takes into account the rights of disabled passengers, particularly those with visual impairments who may not see the signage.
If approved by the Regulatory Committee, Wolverhampton will join other councils in adopting a panic-switch audio recording approach, aimed at reducing crime and resolving disputes more effectively.
