What are the new TfL signage requirements for black taxis and PHVs?

Transport for London (TfL) has announced new signage requirements for all licensed taxis and private hire vehicles (PHVs). This change, effective from 1 July 2024, is part of the effort to enhance passenger safety and streamline existing signage.

Following a consultation on the Department for Transport's Statutory Taxi and Private Hire Vehicle Standards, TfL will now require taxis and PHVs to display new signs. These signs will provide passengers with information on how to file complaints about services, amongst other crucial details.

The new signage for both taxis and PHVs will include:

• Instructions on filing complaints with TfL

• No-smoking signs

• Cycle safety information

• Seatbelt usage reminders

• Messages encouraging passengers to respect their drivers.

Additionally, taxis will have signs for card payments and wheelchair accessibility, while PHVs will feature a pre-book only sign.

Starting from 1 July 2024, the new signs will be installed during the annual licensing inspections. By 1 July 2025, all taxis and PHVs must have the new signage. Failure to comply may result in licensing actions against drivers and vehicle owners.

For taxis, the new signs will replace the existing card payment and no-smoking signs. They will be placed in the nearside and offside rear quarterlight windows. In PHVs, the signs will be located in the same areas or on the rear door windows if necessary. The signage will be installed by Marston, TfL's vehicle inspection service provider.

PHV owners can apply for exemptions by contacting TfL. Replacement signs can be requested if they are lost or damaged after installation. There is no need to request signs before the annual inspection, as they will be provided during the vehicle check.