UNLOCKING POTENTIAL: How full access could revitalise the taxi industry
There is a long and growing list of solutions from those within the taxi industry when it comes to what’s needed to secure the long-term future of the taxi industry. But if the industry could choose just one solution, unrivalled access to the areas they service would likely feature near the top of that wish list.
As cities across the UK face mounting challenges—congestion, air pollution, and mobility inequality—taxis should be given the opportunity to position themselves as a vital and cost-effective public transport option. If the Government, local authorities and the industry could settle on a commitment to three essential access principles, the industry would become more secure: universal access, environmental responsibility, and integration into broader transport networks.
The idea of universal access, offering seamless service to every individual regardless of their mobility needs, is both a necessity and an opportunity for the trade. A fully inclusive fleet—one that includes wheelchair-accessible vehicles as a standard—ensures no passenger is left behind.
This enables taxis to provide a lifeline for individuals who cannot rely on active mobility options like cycling or walking, or other public transport systems, which are often inconsistent in their accessibility standards.
Such inclusivity offers a compelling unique selling point (USP) for the taxi trade. Unlike many private hire services that may not cater to all passengers, licensed taxis have the chance to fill this gap, but it does mean more costly specialised vehicles. So, what’s the trade off? Authorities can champion the inclusivity of taxis by providing them with full access to help negate the cost of investment fronted up by individuals serving the community. This simple step could redefine the perception of taxis as a dependable and equitable mode of transport for all, especially for those with reduced mobility.
Alongside inclusivity, the industry must tackle environmental concerns. The shift towards cleaner vehicles is no longer optional in some regions of the UK. Local authorities across the UK are implementing stricter regulations on emissions, and cities like London are already imposing significant penalties on non-compliant vehicles. By adopting electric and zero-emission vehicles across the fleet, the taxi trade can align itself with broader sustainability goals and solidify its role in combating air
Cleaner vehicles would not only help cities achieve cleaner air but also align with passenger expectations. Increasingly, consumers are prioritising eco-friendly options, and a visibly greener taxi industry could enhance public trust and usage. By demonstrating leadership in sustainability, taxis could position themselves as a forward-thinking solution in the face of environmental challenges. This again is costly and it’s the driver who takes on the burden of costs, but by allowing the access and mantra of ‘where buses go, taxis go’, the ability to service the whole community is granted.
Integration into Mobility as a Service (MaaS) platforms presents another critical avenue for modernisation. MaaS systems are rapidly transforming urban transport, combining various modes of travel into a single, user-friendly interface. By fully embedding themselves into these platforms, taxis could provide on-demand transport options that complement buses, trains, and other public transport services. This level of connectivity could address the ‘first-mile, last-mile’ challenge, where fixed-route services fail to meet passenger needs.
To achieve this, however, the industry must work closely with local authorities and transport operators. Recognition as a core public transport option could secure long-term relevance for taxis. Regulatory frameworks must evolve to ensure taxis are treated not as an afterthought but as an integral part of urban transport strategies.
The benefits of a thriving taxi industry go beyond its direct passengers. By providing reliable, accessible, and environmentally responsible transport, taxis can reduce reliance on private vehicles. Fewer private cars on the road mean less congestion and lower emissions, contributing to healthier urban environments. This aligns with government efforts to decarbonise transport and improve public health outcomes.
But the responsibility doesn’t lie solely with regulators. The trade must also commit to modernising its image and operations. Clean vehicles, inclusive services, and integration into MaaS are not just policy goals—they could be seen as prerequisites for remaining competitive.
The taxi industry should have a chance to assert itself as a clean, inclusive, and connected transport option. By addressing accessibility, sustainability, and integration head-on, taxis can secure a successful future.
