SCREEN DEBATE: When protective partition screens work and don’t work in taxi and private hire vehicles
The use of protective screens in taxis remains a topic of discussion among drivers, passengers, and regulators. Originally introduced as a security measure, temporary partitions became more widespread during the COVID-19 pandemic. Now, the conversation has shifted to their long-term role in the industry.
Some drivers argue that screens offer an added layer of security, protecting them from physical assaults and reducing the risk of robberies. Reports of attacks on taxi drivers are not uncommon, and many feel that a barrier between themselves and passengers acts as a deterrent. The same can be said for passengers who have their own personal cabin within the vehicle.
Safety concerns are not limited to crime prevention. The pandemic highlighted another function of these partitions—limiting exposure to viruses. For some, this remains a valid reason to keep them in place. Drivers who regularly transport vulnerable passengers, such as those with medical conditions, may feel more comfortable with the added protection.
Not all drivers support the continued use of screens, especially those temporary ones used in non-purpose built cars. Some find them restrictive, making communication with passengers more difficult. A key part of the taxi experience is customer service, and barriers can create a disconnect. Clear conversations become harder, particularly for passengers with hearing impairments, although most purpose built cabs have hearing loops built in.
There is also the question of ventilation. Some of the temporary screens limit airflow within the vehicle, leading to concerns about air quality, especially in extreme weather conditions. During hot summers or cold winters, reduced airflow can make the ride uncomfortable for both drivers and passengers.
From a business perspective, some drivers worry that screens create an unwelcoming atmosphere in smaller, more enclosed saloon cars. They might argue that a physical divide may also make passengers feel less engaged, impacting tips and overall satisfaction.
Cost is another factor. Well-built hardy screens can be expensive to install, and not all models meet licensing requirements. If an authority requires a specific type of partition, drivers face additional costs to replace existing screens.
Insurance considerations also play a role. Some insurers may be concerned that the added screens could interfere with airbag deployment, increasing risks in a collision. Drivers who modify their vehicles without informing their insurer could face issues with claims or policy renewals.
The future of protective screens in taxis and PHVs remains uncertain. Within purpose built vehicles, drivers continue to advocate for their benefits, while others driving saloon style vehicles see them as an unnecessary barrier. Passenger preferences will also influence the industry, as comfort and security remain key factors in customer satisfaction.
