TfL's response to Microsoft IT outage raises eyebrows among taxi drivers struggling to take card payments

Today, a widespread Microsoft IT outage wreaked havoc across London, affecting various services, including credit card machines and cash points.

Paul, a seasoned London taxi driver, took to the social media platform X, formerly known as Twitter, to express his frustration as functionality to take card payments ceased. He asked Transport for London (TfL) for guidance: “Afternoon TfL, this IT outage is affecting my credit card machine and some cash points. As you are the experts, can I use my handheld machine or do I go home? #Microsoft Please answer!”

In response, a TfL spokesperson advised: “Hi Paul. Unapproved alternate card payment devices should not be used. If you are still experiencing a network outage, advise passengers that cash payment is the only current option and offer to take them via an ATM if needed. Hopefully, it will all be sorted soon.”

The response sparked immediate backlash from the taxi community. A spokesperson from trade representatives the United Cabbies Group (UCG) questioned the practicality of the advice, asking, “And how do you expect a taxi driver to be paid for fulfilling the hiring as a number of ATMs are impacted by the same issue?”

Other cabbies were quick to voice their dissatisfaction, labelling the advice as “gold standard nonsense” and questioning the feasibility of directing passengers to cash points during a simultaneous outage.

The Microsoft IT outage, which began early on 19 July 2024, disrupted network services globally. Users across various sectors, including banking and transport, reported issues with payment processing and cash withdrawals. Microsoft acknowledged the problem and stated they are working diligently to resolve the disruption.

As the situation unfolds, some taxi drivers and passengers alike are left navigating the complications brought on by this unexpected tech glitch. TfL has yet to provide a further update on alternative solutions, leaving many drivers in limbo as to whether to take the risk of a potential non-payment scenario.