TAXI AND PRIVATE HIRE DRIVERS: A revealing snapshot of the UK industry
- Perry Richardson
- 8 minutes ago
- 2 min read
The taxi and private hire industry is grappling with mounting costs, regulatory challenges, and an evolving technological landscape. A new survey conducted by TaxiPlus, in collaboration with TaxiPoint, incorporating responses from nearly 1,500 drivers across the UK, provides a comprehensive picture of the average driver and the industry’s most pressing concerns.
The respondents in this survey are overwhelming self-employed males, with an average age of 44 years old, and have been licensed for around 9-15 years. These drivers work roughly 45 hours per week, completing around three fares per hour and covering more than 35,000 miles annually.
Vehicle of choice varies by region, but some of the most common models include the Toyota Prius, LEVC TX, Ford Mondeo, and Volkswagen Passat. Insurance costs around £1,500 a year, while maintenance expenses sit at approximately £2,700.
Technology plays a key role in their work, with most drivers sourcing fares from a mix of ride-hailing apps and traditional bookings. However, despite the rise of digital platforms, many taxi drivers still rely on traditional street hails and operator dispatch systems.
While drivers enjoy the flexibility of self-employment, they face daily frustrations. They regularly encounter verbal abuse, and a significant proportion of drivers have experienced physical violence while on the job. Road conditions also add to stress, with potholes and poorly maintained infrastructure ranking high among their concerns.
Major Industry Challenges
Drivers voiced a range of concerns, with cross-border licensing emerging as the most pressing issue. Many believe that current rules allow drivers licensed in one authority to operate in another without meeting local standards, creating an uneven playing field.
The transition to electric vehicles (EVs) also featured prominently, with a majority of drivers stating they are currently unable to charge an EV at home. Many feel that the Government’s push towards sustainability is out of step with industry realities, given the lack of charging infrastructure and high upfront costs of electric vehicles.
Rising maintenance costs, including fuel and repairs, are another significant burden. With vehicle upkeep costs soaring in recent years, some drivers are struggling to maintain profitability.
Despite these challenges, the majority of drivers still see their work as worthwhile. Many are committed to the job despite the difficulties, citing the importance of their role in keeping the country moving.
However, there is growing frustration with policymakers. Drivers feel their concerns are being ignored, particularly when it comes to safety, regulatory inconsistencies, and financial pressures.
