Taxi and PHV insurer Patons Insurance awarded top customer service Feefo award for sixth year running
- Perry Richardson
- 16 hours ago
- 2 min read
Taxi insurance provider Patons has secured the Feefo Platinum Trusted Service Award for the sixth year running, maintaining its reputation for consistent service delivery across the private hire and taxi industry.
The Platinum Trusted Service Award is reserved for businesses that achieve Feefo’s Gold Trusted Service status three years in a row. Patons met the criteria after receiving Gold awards in 2020, 2021 and 2022, which qualified them for their first Platinum award. Further Gold ratings in 2023, 2024 and now 2025 have kept them in the platinum tier.
Feefo’s awards are based purely on verified customer reviews. The latest recognition reflects the firm’s continued focus on providing value and support to professional drivers navigating the insurance market.
Feedback from drivers highlighted the ease of policy setup, cost savings and the quality of customer support. One driver, Lee, said the team made the process straightforward and provided clear guidance. Another, Nadeem, said he didn’t need to look elsewhere after finding competitive pricing and helpful staff. Additional reviews from anonymous customers praised Patons for good service and competitive prices.
Joanne Noonan, Patons Insurance operations director, said: “Making our customers happy is at the heart of everything we do, so it’s truly an honour to receive Feefo’s Platinum Service Award for the fourth year running – and what makes it really special is that it’s based on reviews from real, genuine customers.
“This award is a reflection of our team, who put their all into making sure our customers are happy and looked after every single day. Their commitment to doing right by our customers is what makes all the difference, and I am incredibly proud to work alongside them.
“My huge thanks goes to the whole team for everything they have done to make this happen. Their dedication and hard work doesn’t go unnoticed, and this award is a direct result of the effort they bring day in, day out.”
Tony Wheble, CEO at Feefo, said: “During these economically challenging times, it's inspiring to see companies like Patons Insurance consistently going above and beyond for their customers.
“The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”
