Rise in complaints against Uber drivers licensed by Derby City Council

Derby City Council has revealed an increase in complaints against Uber drivers, highlighting concerns over taxi ranks and vehicle signage.

A recent Freedom of Information request has unveiled a notable rise in complaints against Uber drivers licensed by Derby City Council. The report covers two periods: the entirety of 2023 and the first five months of 2024.

From January to December 2023, there were seven recorded complaints. These included issues such as inconsiderate parking, overcharging, suspicious behaviour, and missing door signs. However, the period from January to May 2024 saw a significant increase to 16 complaints. The nature of these complaints shifted, with a marked rise in the misuse of taxi ranks and issues with vehicle signage.

In 2023, the complaints included inconsiderate parking, overcharging, suspicious behaviour, rude drivers, and missing door signs. In contrast, the first five months of 2024 showed more complaints related to using taxi ranks improperly, missing door signs, licence plate issues, and defective lights.

The change in the nature and volume of complaints could highlight concern within the community about the conduct and compliance of Uber drivers.

The report also notes that five complaints in each period involved incidents outside the council's jurisdiction. Additionally, none of the complaints during these periods were referred to the Licensing Authority by Uber.