INDUSTRY PRESSURES: First National Taxi and Private Hire Driver Survey highlights concerns from cross border hiring to driver safeguarding
A major survey of taxi and private hire vehicle (PHV) drivers across the UK has revealed deep frustrations over increasing costs, safety concerns, and regulatory challenges. The National Taxi and Private Hire Driver Survey 2024/25 gathered insights from nearly 1,500 drivers, highlighting widespread dissatisfaction with government policies and infrastructure.
The in-depth survey, conducted by TaxiPlus in collaboration with TaxiPoint, paints a picture of an industry under pressure. Many drivers feel their concerns are ignored by decision-makers, particularly when it comes to rising costs, safety risks, and the transition to electric vehicles (EVs).
Over half of drivers reported being verbally abused on the job, while 40.9% had faced physical violence. This level of aggression has become so routine that many drivers now see it as a normal part of the job. Concerns were also raised about safeguarding for drivers, with nearly 90% believing more needs to be done to protect them.
Cross-border licensing remains a major issue, with nearly 80% of drivers stating that PHV operators licensed in other areas are working in their locality, often under weaker regulations. Many believe this practice undermines local licensing authorities and creates an uneven playing field.
The survey also suggests that the financial burden on drivers is growing. Maintenance costs have soared, and many drivers say they are struggling to keep their businesses viable.
The transition to EVs is another contentious topic. While there is strong support for sustainability, concerns over the affordability of EVs are also widespread. While 40.15% of drivers plan to transition to an EV within the next year, 33.27% have no such plans, citing high initial costs, poor charging access, and range limitations. Drivers in rural areas or those who frequently operate long-distance services, such as airport runs, are particularly resistant.
Booking and ride-hailing apps have become an integral part of the industry, with 81% of drivers surveyed using at least one app to source work. In London, for example, 54% of taxi drivers use booking apps, highlighting the shift towards digital platforms.
Despite these changes and challenges, the majority of drivers still see their profession as worthwhile. Many remain committed to their role in keeping cities and towns moving, particularly in rural areas where taxi services are essential.
However, without urgent action on safety, infrastructure, and regulation, there is a risk that driver shortages and financial pressures will push more professionals out of the industry. Drivers within the industry will look to policymakers and licensing authorities to address these concerns if they want to ensure the long-term sustainability of the sector.
