FREENOW set to take action on hotels with high cancellation rates to protect taxi drivers

FREENOW, a leading taxi app, is taking decisive steps to address the issue of high cancellation rates by hotels. The company has announced plans to collaborate closely with hotels to reduce these cancellations, a move aimed at improving the overall experience for drivers using the app.

The problem of frequent cancellations by hotels has been a growing concern, negatively impacting drivers and their livelihoods. When a hotel cancels a booking, drivers often find themselves left in the lurch, with wasted time and fuel costs. This creates a ripple effect, frustrating not just drivers, but also passengers and venues when future legitimate requests are ignored.

In ongoing commentary highlighted by TaxiPoint, it was revealed that cancellations often occur due to a lack of consideration by hotel staff to ensure the passenger gets into the correct vehicle ordered or multiple vehicles are ordered to make sure at least one taxi arrives.

This behaviour then leads to a so-called "circle of rejection" where drivers are then forced to decline new future jobs from the same venue after being stood up by hotels without no cancellation fees paid. This cycle of frustration damages the trust between all parties involved and erodes the reliability of the service as passengers are then left stranded.

FREENOW has made it clear that hotels failing to address their cancellation rates may face removal from the app. This measure is intended to ensure that drivers are not repeatedly subjected to the financial and operational setbacks caused by unfulfilled bookings.

By tightening the reins on cancellations, FREENOW aims to create a more stable and reliable service for drivers, passengers, and hotel partners alike.