Cross border regulations are well known in the taxi industry, but how much do passengers know about the licensing loophole?
In recent years, cross-border taxi services have become a significant feature in the UK's taxi and private hire vehicle (PHV) landscape. These services, where private hire vehicles and taxis operate across regional boundaries, offer passengers an expanded range of options.
The potential benefits to the public include increased availability, particularly in less-served areas, which in turn often pushes cheaper pricing too. However, these advantages come with a set of challenges that can impact the passenger experience in unexpected ways.
One of the main attractions of cross-border services to passengers is the expanded coverage. Traditional taxi services, especially hackney carriages, are often limited by geographical licensing restrictions, meaning they can only pick up passengers within their licensed area. Cross-border services, however, are not bound by these limitations, allowing them to operate more freely across various regions. This flexibility can be beneficial to passengers in areas where local taxi availability is limited, ensuring passengers have more options at their disposal. However, in regions where there is already a good coverage offered by local cabbies, cross border can saturate the work and earnings driving down the value of the job. In the long-term this will push local driver away from the industry.
A saturated market can however be a benefit to the passenger short-term as local operators push down the price of journeys to compete in a crowded market. In regions where added safety or accessibility costs are mandatory there is a limit to how low a fare price can go before the job becomes unworkable.
Many passengers are understandably unaware of the regulatory nuances involved in cross-border taxi services until they encounter an issue. For instance, a passenger might be surprised to see a vehicle arrive with a licensing plate from a different area. This can raise concerns about the legitimacy and safety of the service, particularly if local vehicles are required to adhere to specific standards.
The lack of awareness can also extend to the complaint process. Should something go wrong during the journey, passengers may find themselves needing to lodge a complaint with a licensing authority that could be hundreds of miles away from where the trip originated. This distance can make the complaint process more complicated and less efficient, as different areas may have varying standards and procedures for handling such issues.
A critical concern with cross-border regulations is the potential bypassing of local rules. Each licensing authority sets its own rules and standards, which can vary significantly from one region to another. These regulations cover a range of factors, including vehicle standards, accessibility, and customer service requirements. When a vehicle operates outside its licensed area, it may not be subject to the same strictures, which can lead to inconsistencies in service quality and passenger safety.
For example, some areas mandate that vehicles must be equipped with CCTV for the safety of both the driver and the passengers. However, a cross-border vehicle might not have this feature if it is not required in the area where it is licensed. This discrepancy can leave passengers vulnerable and without the protections they might expect from a local service.
While cross-border hire can offer some short-term plus points for the passenger, it also brings a set of challenges that passengers need to be aware of. From potential cost savings to regulatory gaps, the landscape is complex. Passengers should be informed about the potential pitfalls and benefits, and authorities should work towards a regulatory framework that protects all users of these increasingly common services.
