Passenger expectations around taxi and private hire services have shifted sharply over the last decade, driven by app-based technology, changing commuting habits and rising consumer frustration with inconsistent service standards. What was once considered a premium digital feature has rapidly become a basic requirement for many travellers across the UK. Passengers now expect instant booking confirmations, real-time driver tracking and card payments as standard. The growth of

Rossendale Borough Council has warned taxi drivers they could face prosecution after reports emerged of passengers being charged extra for paying fares by card. The council said it had received complaints from residents that some local taxi drivers had been adding surcharges onto agreed fares when customers used card payments. In most reported cases the additional charge was around 10%, although some passengers said the increase had been higher. According to the authority, ad

The biggest unanswered question around autonomous vehicles (AV) in London is not actually whether the technology works. It is what happens when those vehicles are not carrying passengers. If large fleets of AVs or robotaxis are eventually licensed in London and across the UK, operators will need somewhere for them to wait between jobs, recharge, clean, undergo inspections and reposition for demand. Unlike a human minicab or taxi driver, an empty AV has no reason to stop worki